AI employees
for your business
They advise customers 24/7, help them choose products and services, collect requests, and hand complex questions over to your team. They work on your website and in connected messengers — with every conversation in one place.
Customers write at any time. You do not have to be online.
All customer conversations in one place
AI employees for different tasks
Let an AI employee advise customers, help them choose products and services, or answer support questions. It follows your instructions and company knowledge, handing complex requests over to your team.
Live chat and customer requests
See conversations from all connected channels and take over from AI when needed. Continue handling requests in tickets, with Kanban and table views of the same work.
Knowledge about your business
Add prices, services, business policies, common questions, or a website link. Your AI employee uses this information in conversations, and you can update it as your business changes.
Channels and integrations
Talk to customers through your website widget and supported messengers. Connect business tools as needed — everything stays managed in Smatick.
Where customers write to you
Connect your website chat and available messengers. Your AI employee answers in the channels you choose, while your team sees the conversations in one workspace.
- Website
- Telegram
- Facebook Messenger
- Viber
Available channels depend on your plan and connection setup. See plans
Launch your AI employee in a few steps
Create your bot
Give your assistant a name and choose where it will talk to customers.
One assistant, shared agents, skills, knowledge base, MCP and CRM. Connect the channels where customers can reach it.
A customer asks about a price, service, or business policy in the evening. Your AI employee answers using company knowledge, even when the team is offline.
A visitor is choosing a product or service. AI explains the options, clarifies their needs, and collects contact details if the conversation needs to continue.
When a question needs a person, the team has the context and can continue working in a ticket without starting the conversation again.
What is Smatick for?
To answer customer questions, help them choose, collect requests, and manage inquiries. AI handles repetitive conversations, while your team joins when needed.
Can I use it on my website and in messengers?
Yes. Smatick supports a website widget and connections to Telegram, Viber, Facebook Messenger, Instagram, and WhatsApp. Channel availability depends on your plan and connection setup.
Do I need programming skills?
Not to configure an AI employee. To add the widget to your website, insert a small code snippet. Complex integrations may need a developer.
Can an operator reply instead of AI?
Yes. An employee can open the conversation, join the chat, and hand it back to AI when ready.
Can I choose an AI model?
Yes. Available models depend on your plan and the Smatick catalog. AI credit usage depends on the model and the volume of customer requests.
Are specialist agents available?
A catalog of specialist agents is available in your workspace. Access terms vary — each agent lists its details.
Can I start free?
Yes. A free plan includes AI credits to try the platform. You can top up your balance if needed. See the pricing page for details.
How are AI credits used?
The minimum charge per AI call is 1 credit. The cost of an answer depends on the model and how much it processes, so one answer can use more than one credit. Check your balance and estimated usage in your account.
Give customers an answer,
even when you are busy
Create your first AI employee, add information about your business, and try a conversation with it. You can start for free.